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ONSITE MEETINGS

A complimentary 30-minute initial consultation is offered to new clients to discuss upcoming or potential projects.

For ongoing work, onsite meetings are charged at £100 plus travel expenses.

To ensure a clear and consistent record of all communication, please send all correspondence, specifications, and feedback via email. Kindly avoid using multiple apps so that I can maintain a central email exchange for easy project tracking.

PRIVACY

Please kindly respect my privacy outside of published office hours. I plan my time carefully to meet deadlines, so if you need to share anything with me, feel free to send an email and I’ll respond as soon as I can.

Maintaining a clear boundary between work and personal time allows me to stay focused, productive, and creative during working hours. Unsolicited or repeated calls outside of office hours will incur a surcharge.

COMMUNICATION AND CALL LIMITATIONS

All project changes, revisions, and requests should be submitted via email or other agreed written methods to maintain a clear record of instructions and approvals. Phone calls are intended for brief clarifications (for up to 5 minutes) and longer than that should be scheduled in advance. I am not obligated to accommodate unlimited or unscheduled calls during the course of the project as I manage multiple projects simultaneously and must allocate my time fairly among all clients and commitments.

I collaborate with clients across different time zones and industries, all with varying schedules. To manage my time effectively and stay focused on design work, I kindly ask that phone calls are kept within my core hours. Calls outside of this window can be arranged in advance if needed.

If we haven’t scheduled a call, I may not be immediately reachable as I’ll be focused on a project rather than answering calls. For anything urgent, please leave a message, and I’ll get back to you as soon as possible.

TIME LIMITATIONS

My time and services are finite and scoped to the work agreed in the project. Any additional requests, ongoing support, or revisions beyond the agreed deliverables will be subject to additional fees or may not be provided. I am not obligated to provide unlimited guidance, troubleshooting, or oversight once files have been delivered.

SUPPORT LIMITATIONS

My services do not include training clients or third parties to use design software, files, or assets. Any requests for instruction or training fall outside the scope of the project and will be subject to additional fees agreed in advance.

RESPONSIBILITY OF DELIVERED FILES

Once the final or working files have been delivered and released to the client, all responsibility for their use, reproduction, printing, and any modifications rests solely with the client. I (the designer) am not liable for any issues, errors, or outcomes arising from the use of the delivered files, including but not limited to printing errors, colour variations, or edits made by the client or third parties.

Clients are responsible for ensuring that files are compatible with their chosen software, printers, or production processes. Any future edits or adaptations by other designers, printers, or third parties are outside the scope of this agreement and the designer’s liability.

OWNERSHIP & INTELLECTUAL PROPERTY

Upon receipt of full payment, I transfer ownership of the final deliverables to the Client. Ownership excludes trademark registration rights (the Client is responsible for registering trademarks) and my process, frameworks, and any unused concepts, variations, or explorations remain with me.

PORTFOLIO & CREDIT

I may feature the work in personal or professional portfolios, case studies, websites, or social media unless otherwise agreed.

Credit is not mandatory but appreciated.

PLANNING

At the start of a project, I’ll ask you to confirm your deadline so I can plan accordingly. I work methodically to meet these agreed timelines while balancing the needs of each of my clients.

If your deadline changes, please get in touch as soon as possible to discuss the revised timeframe. I’ll always do my best to accommodate urgent requests, however I can’t guarantee availability at short notice, as this depends on existing commitments.

If work is needed outside of my standard hours to meet revised or urgent deadlines, the following rates apply:

• Weekdays (with less than 5 days’ notice): £80/hour

• Weekends (with less than 5 days’ notice): £120/hour

I’m sure you’ll understand that the best results come from well-planned projects, allowing space for creativity, refinement, and rest – so that I’m not exhausted heading into the following week.

QUALITY

Please have a look at my portfolio at jaynebradd.co.uk to get a sense of the variety and quality of work I create. Graphic design is a creative and subjective process, so it’s really important that you feel comfortable with my style and approach for your project.

I always put in my best effort to meet the goals of each brief. If at any point you feel a design isn’t quite hitting the mark, please be honest and share your feedback. Open and constructive communication helps us get the best results for your business – and for me to deliver work I’m proud of.

That said, if a direction is given and the outcome isn’t what you expected, payment for the time spent so far will still be due. I’ll send an invoice once the agreed work is complete. I encourage us to keep the conversation flowing throughout the project so we can address any issues early and avoid any misunderstandings.

From experience, the best results come when I have the space to explore your brief creatively. To help with that, I’ll send you some homework to clarify your vision and preferences.

Since you’ve chosen to work with me based on my portfolio and expertise, I ask that you trust me to bring your project to life while allowing me the creative freedom I need. I’m always happy to chat about ideas and feedback, but please let me do what I do best.

Finally, while I proofread and review everything carefully, I’m not a professional copyeditor. So, it’s important that you check and sign off on the final designs before anything goes to print.

PROCESS

Typically my design process follows the following steps:

• Brief
• Research
• Idea Generation (Concepts)
• Idea Development
• Refinement
• File Assembly
• Other e.g. brand elements, collateral

Each brief can however be quite different and so this process may adapt depending on the client’s needs.

Thank you kindly for taking the time to read through. If you are happy with everything here, please click the I agree button below. You’ll be forwarded to my direct debit service sign up.